ADVENTIST HEALTH AND RIDEOUT
File a Complaint
If you believe a hospital failed to follow discount payment, charity care, or debt collection requirements, the Hospital Bill Complaint Program may be able to help. A complaint can be submitted online or by mail. Learn more here.
File a ComplaintCharity Care Policy
Eligible patients can receive "charity care" to have all or part of their hospital bill forgiven. The hospital's charity care policy explains who can get charity care and how that decision is made.
Policies (1)
- Effective Date: 05/04/2023 • Charity Care Policy In Review HCAI reviews hospital policies for compliance with the hospital fair pricing laws and regulations. Review of this policy is in progress and compliance has not been confirmed.
Application
- Effective Date: 12/21/2023 • Applications for Charity Care In Review HCAI reviews hospital policies for compliance with the hospital fair pricing laws and regulations. Review of this policy is in progress and compliance has not been confirmed.
Discount Payment Policy
Eligible patients can receive a discount that reduces their hospital bill to the highest amount expected to be paid by Medicare or Medi-Cal. The hospital's discount payment policy explains who can get discounted payment, how that decision is made, and payment plan options.
Policies (1)
- Effective Date: 03/31/2023 • Discount Payment Policy In Review HCAI reviews hospital policies for compliance with the hospital fair pricing laws and regulations. Review of this policy is in progress and compliance has not been confirmed.
Application
- Effective Date: 12/21/2023 • Applications for Discount Payment In Review HCAI reviews hospital policies for compliance with the hospital fair pricing laws and regulations. Review of this policy is in progress and compliance has not been confirmed.
Debt Collection Policy
The hospital's debt collection policy explains when and how patient debt is sent to collections and the requirements that must be followed.
Policies (1)
- Effective Date: 03/31/2023 • Debt Collection Policy In Review HCAI reviews hospital policies for compliance with the hospital fair pricing laws and regulations. Review of this policy is in progress and compliance has not been confirmed.