Issues Outside of our Authority (Non-Jurisdictional)
There are other departments that you may contact for concerns about the following:
(To search for a specific term/keyword, Windows Users can use “Ctrl” + “F”. Mac users can use “command” + “F”)
Puede ver la informacion de Asuntos Fuera de Nuestra Autoridad (No Jurisdicionales) en Español.
A
Agent/Broker
Agent/Broker Complaint
To file a complaint against a specific broker or agent you may contact the California Department of Insurance at:
Department of Insurance
300 South Spring Street South Tower
Los Angeles, CA 90013
Telephone: 1-800-927-4357
www.insurance.ca.gov
C
Civil Rights Violation(s)
Discrimination
To file a complaint related to discrimination, you may contact the Health and Human Services Office of Civil Rights at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, D.C. 20201
Telephone: 1-800-368-1019
www.hhs.gov/ocr
HIPAA
To file a complaint related to a HIPAA violation, you may contact the Health and Human Services Office of Civil Rights at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, D.C. 20201
Telephone: 1-800-368-1019
www.hhs.gov/ocr
D
Dental
Dentist or Dental Assistant
To file a complaint against a specific dentist, you may contact the Dental Board of California at:
Dental Board of California
2005 Evergreen Street, Suite 1150
Sacramento, CA 95815
Telephone: 1-916-263-2300
www.dbc.ca.gov
Dental Hygienist
To file a complaint against a specific dental hygienist, you may contact the Dental Hygiene Committee of California at:
Dental Hygiene Board of California
2005 Evergreen Street, Suite 1350
Sacramento, CA 95815
Telephone: 1-916-263-1978
www.dhbc.ca.gov
Oral Surgeon
To file a complaint against an oral surgeon, you may contact the Dental Board of California at:
Dental Board of California
2005 Evergreen Street, Suite 1150
Sacramento, CA 95815
Telephone: 1-916-263-2300
www.dbc.ca.gov
Orthodontist
To file a complaint against an orthodontist, you may contact the Dental Board of California at:
Dental Board of California
2005 Evergreen Street, Suite 1150
Sacramento, CA 95815
Telephone: 1-916-263-2300
www.dbc.ca.gov
Doctor/Physician/Provider
Acupuncturist
To file a complaint against an acupuncturist, you may contact the Acupuncture Board of California at:
Acupuncture Board of California
1747 N. Market Boulevard, Suite 180
Sacramento, CA 95834
Telephone: 1-916-515-5200
https://www.acupuncture.ca.gov
Chiropractor or Chiropractic Corporation
To file a complaint against a chiropractor or chiropractic corporation, you may contact the Board of Chiropractic Examiners at:
California Board of Chiropractic Examiners
1625 N. Market Boulevard, Suite N-327
Sacramento, CA 95834
Telephone: 1-916-263-5355
www.chiro.ca.gov
Doctor/Medical Doctor/Physician
To file a complaint against a doctor, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Electrologist
To file a complaint against an electrologist, you may contact the California Department of Consumer Affairs, Board of Barbering and Cosmetology at:
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244-2260
Telephone: 1-800-952-5210
www.barbercosmo.ca.gov
Esthetician
To file a complaint against an esthetician, you may contact the California Department of Consumer Affairs, Board of Barbering and Cosmetology at:
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244-2260
Telephone: 1-800-952-5210
www.barbercosmo.ca.gov
Kinesiological Electromyographer
To file a complaint against a kinesiological electromyographer, you may contact the Physical Therapy Board of California at:
2005 Evergreen Street, Suite 2600
Sacramento, CA 95815
Telephone: 1-916-561-8215
www.ptbc.ca.gov
Medical Assistant
To file a complaint against a medical assistant, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Naturopathic Doctor
To file a complaint against a naturopathic doctor, you may contact the California Board of Naturopathic Medicine at:
Telephone: 1-916-928-4785
www.naturopathic.ca.gov
Osteopathic Physician
To file a complaint against an osteopathic physician, you may contact the Osteopathic Medical Board of California at:
Osteopathic Medical Board of California
1300 National Drive, Suite 150
Sacramento, CA 95834-1991
Telephone: 1-916-928-8390
www.ombc.ca.gov
Physician, Physician Assistant, or Supervising Physician Assistant
To file a complaint against a physician or physician assistant or supervising physician assistant, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Podiatrist/Foot Doctor
To file a complaint against a podiatrist/foot doctor, you may contact the Podiatric Medical Board of California at:
Podiatric Medical Board of California
Enforcement Program
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815-5401
Telephone: 1-916-263-2528
www.pmbc.ca.gov
Polysomnographic Trainees, Technicians, and Technologists
To file a complaint against a polysomnographic trainee, technician, or technologist, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Respiratory Care Practitioner
To file a complaint against a respiratory care practitioner, you may contact the Respiratory Care Board at:
Respiratory Care Board
3750 Rosin Court, Suite 100
Sacramento, CA 95834
Telephone: 1-866-375-0386
www.rcb.ca.gov
Ringside Physician
To file a complaint against a ringside physician, you may contact the California State Athletic Commission at:
California State Athletic Commission
2005 Evergreen Street, Suite 2010
Sacramento, CA 95815
Telephone: 1-916-263-2195
www.dca.ca.gov/csac
Surgeon
To file a complaint against a surgeon, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
F
Food Illness
Food Complaints Involving Illness or Injury
To file a complaint related to foods served or sold at retail food facilities that involve illness or injury, you may contact the California Department of Public Health Food and Drug Branch at:
California Department of Public Health
Food and Drug Branch
P.O. Box 997435, MS 7602
Sacramento, CA 95899
Telephone: 1-916-440-7880
Toll Free: 1-800-495-3232
www.cdph.ca.gov
H
Health Coverage
Covered California (Affordable Care Act)
To file a complaint related to Covered California, you may contact Covered California at:
Telephone: 1-800-300-1506
www.coveredca.com
Medi-Cal
To file a complaint related to Medi-Cal, you may contact the Department of Health Care Services Office of the Ombudsman at:
Telephone: 1-888-452-8609
www.dhcs.ca.gov
Medicare
To file a complaint related to Medicare, you may contact Medicare at:
Telephone: 1-800-633-4227
www.Medicare.gov
You may contact the Centers for Medicare and Medicaid online at: www.cms.gov
Veterans Affairs
To file a complaint related to Veterans Affairs, you may contact the Department of Veterans Affairs, Office of the Inspector General at:
VA Inspector General Hotline (53H)
810 Vermont Avenue, NW
Washington, DC 20420
Telephone: 1-800-488-8244
www.va.gov
Workers’ Compensation
To file a complaint related to a work-related injury, you may contact the California Department of Insurance at:
Department of Insurance
300 South Spring Street South Tower
Los Angeles CA 90013
Telephone: 1-800-927-4357
www.insurance.ca.gov
You may also contact the California Department of Industrial Relations at:
Department of Industrial Relations
Division of Workers’ Compensation – Medical Unit
P. O. Box 71010
Oakland, CA 94612
Telephone: 1-800-736-7401
www.dir.ca.gov
Health Plan Regulators
Federal Employer Plan
To file a complaint related to a federal employer and/or federal employer plan, you may contact the U.S. Office of Personnel Management at:
U.S. Office of Personnel Management
1900 E Street, NW
Washington, DC 20415-1000Telephone: 1-202-606-1800
www.opm.gov
You may also contact the Department of Labor, Employee Benefits Security Administration at:
Department of Labor, EBSA
200 Constitution Ave NW
Washington, DC 20210
Telephone: 1-866-487-2365
www.dol.gov
Health Plans
To file a complaint against a health plan, you may contact the California Department of Managed Health Care at:
Department of Managed Health Care
980 9th Street, Suite 500
Sacramento, CA 95814-2725
Telephone: 1-888-466-2219
www.dmhc.ca.gov
You may also contact the California Department of Insurance at:
Department of Insurance
300 South Spring Street South Tower
Los Angeles, CA 90013
Telephone: 1-800-927-4357
Telephone: 1-916-492-3500
www.insurance.ca.gov
Medi-Cal State Fair Hearing
If you disagree with an action taken by the County or by the State Department of Health Care Services about your Medi-Cal coverage, you may contact the California Department of Social Services at:
California Department of Social Services
State Hearings Division
P.O. Box 944243, Mail Station 21-37
Sacramento, California 94244-2430
Fax: 1-800-743-8525
Telephone: 1-916-651-8848
www.cdss.ca.gov
Hearing
Audiologist or Audiology Aid
To file a complaint against an audiologist, you may contact the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board at:
Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board
1601 Response Road, Suite 260
Sacramento, CA 95815
Telephone: 1-916-287-7915
www.speechandhearing.ca.gov
Hearing Aid Dispenser
To file a complaint against a hearing aid dispenser, you may contact the California Department of Public Health at:
Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board
1601 Response Road, Suite 260
Sacramento, CA 95815
Telephone: 1-916-287-7915
www.speechandhearing.ca.gov
Hospital Billing
Charity Care/Debt Collection Issues Pre – 1/1/2024
To file a complaint regarding an issue pre January 1, 2024, you may contact the California Department of Public Health at:
PO BOX 997377, MS 0500
Sacramento, CA 95899-7377
www.cdph.ca.gov
File an Online Complaint
District Offices
M
Medical Equipment
Durable Medical Equipment
To file a complaint against a specific Medical Device or HMDR Products, you may contact the California Department of Public Health Food and Drug Branch at:
California Department of Public Health
Food and Drug Branch
P.O. Box 997435, MS 7602
Sacramento, CA 95899
Telephone: 1-800-495-3232
www.cdph.ca.gov
Medical Facilities
Hospital or Health Care Facility
To file a complaint against a health care facility, you may contact the California Department of Public Health at:
California Department of Public Health
Consumer Information System
Telephone: 1-800-236-9747
www.cdph.ca.gov
You may also contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Skilled Nursing Facility
To file a complaint against a skilled nursing facility, you may contact the California Department of Public Health at:
California Department of Public Health
Consumer Information System
Telephone: 1-800-236-9747
General Public Information: 1-916-558-1784
www.cdph.ca.gov
You may also contact the California Department of Social Services at:
California Department of Social Services
State Hearings Division
P.O. Box 944243, Mail Station 21-37
Sacramento, California 94244-2430
Telephone: 1-916-651-8848
www.cdss.ca.gov
You may also contact the California Department of Aging at:
California Department of Aging
2880 Gateway Oaks Drive, Suite 200
Sacramento, CA 95833
Telephone: 1-800-231-4024
www.aging.ca.gov
Mental Health
Clinical Social Worker
To file a complaint against a clinical social worker, you may contact the Board of Behavioral Sciences at:
California Department of Consumer Affairs
Board of Behavioral Sciences
1625 North Market Boulevard, Suite S200
Sacramento, CA 95834
Telephone: 1-916-574-7830
www.bbs.ca.gov
Licensed Educational Psychologist
To file a complaint against a Licensed Educational Psychologist, you may contact the Board of Behavioral Sciences at:
California Department of Consumer Affairs
Board of Behavioral Sciences
1625 North Market Boulevard, Suite S200
Sacramento, CA 95834
Telephone: 1-916-574-7830
www.bbs.ca.gov
Psychologist or Psychological Assistant
To file a complaint against a psychologist or psychological assistant, you may contact the California Board of Psychology at:
Board Of Psychology
1625 North Market Boulevard, Suite N-215
Sacramento, CA 95834
Telephone: 1-916-574-7720
www.psychology.ca.gov
Psychiatric Technician/PT
To file a complaint against a psychiatric technician, you may contact the Board of Vocational Nursing and Psychiatric Technicians at:
Board of Vocational Nursing and Psychiatric Technicians
2535 Capital Oaks Drive, Suite 205
Sacramento, CA 95833-2945
Telephone: 1-916-263-7800
www.bvnpt.ca.gov
Research Psychoanalyst
To file a complaint against a research psychoanalyst, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Medical Records
Medical Records Dispute
For complaints or concerns about the accuracy of your medical records, there are two available options under the law:
Under California law, you may provide a written addendum concerning any item or statement you believe is incomplete or inaccurate. For additional information, you may visit: https://www.mbc.ca.gov/FAQs/?cat=Consumer&topic=Complaint:%20Medical%20Records
Under federal law, you can request that your health care provider or health plan amend your medical records if you believe they are incomplete or inaccurate. For further information, you may visit: https://www.hhs.gov/guidance/document/consumers-your-medical-records
N
Nurse
Certified Nursing Assistants (CNAs), Hemodialysis Technicians (CHTs), and Home Health Aides (HHAs)
To file a complaint against a CNA, CHT or HHA, you may contact the California Department of Public Health at:
Investigation Branch/Investigation Section
PO Box 997416, MS 3303
Sacramento, CA 95899-7416
Telephone: 1-916-445-4423
www.cdph.ca.gov
Licensed Vocational Nurse/LVN
To file a complaint against a Licensed Vocational Nurse, you may contact the Board of Vocational Nursing and Psychiatric Technicians at:
Board of Vocational Nursing and Psychiatric Technicians
2535 Capital Oaks Drive, Suite 205
Sacramento, CA 95833-2945
Telephone: 1-916-263-7800
www.bvnpt.ca.gov
Midwife
To file a complaint against a midwife, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Nurse (Public or Mental Health), Nurse Anesthetist, Nurse Midwife, Nurse Practitioner or Nurse Specialist
To file a complaint against a nurse, you may contact the Board of Registered Nursing at:
Board of Registered Nursing
PO Box 944210
Sacramento, CA 94244-2100
Telephone: 1-916-322-3350
www.rn.ca.gov
Nursing Home Administrators (NHAs)
To file a complaint against a nursing home administrator, you may contact the California Department of Public Health at:
NHAP Complaints
PO Box 997416, MS 3302
Sacramento, CA 95899-7416
Telephone: 1-916-552-8780
www.cdph.ca.gov
Registered Nurse/RN
To file a complaint against a nurse, you may contact the California Board of Registered Nursing at:
Board of Registered Nursing
P.O. Box 944210
Sacramento CA 94244-2100
Telephone: 1-916-322-3350
www.rn.ca.gov
P
Pharmacy
Pharmacist, Pharmacy, Pharmacy Technician, Pharmaceutical Distributor, or Wholesaler
To file a complaint against a specific pharmacy, you may contact the California Board of Pharmacy at:
California State Board of Pharmacy
Attention: Complaint Unit
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
Telephone: 1-916-518-3100
www.pharmacy.ca.gov
Physician/Provider/Doctor
Acupuncturist
To file a complaint against an acupuncturist, you may contact the Acupuncture Board of California at:
Acupuncture Board of California
1747 N. Market Boulevard, Suite 180
Sacramento, CA 95834
Telephone: 1-916-515-5200
www.acupuncture.ca.gov
Chiropractor or Chiropractic Corporation
To file a complaint against a chiropractor or chiropractic corporation, you may contact the Board of Chiropractic Examiners at:
California Board of Chiropractic Examiners
1625 N. Market Boulevard, Suite N-327
Sacramento, CA 95834
Telephone: 1-916-263-5355
www.chiro.ca.gov
Doctor/Medical Doctor/Physician
To file a complaint against a doctor, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Electrologist
To file a complaint against an electrologist, you may contact the California Department of Consumer Affairs, Board of Barbering and Cosmetology at:
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244-2260
Telephone: 1-800-952-5210
www.barbercosmo.ca.gov
Esthetician
To file a complaint against an esthetician, you may contact the California Department of Consumer Affairs, Board of Barbering and Cosmetology at:
Board of Barbering and Cosmetology
P.O. Box 944226
Sacramento CA, 94244-2260
Telephone: 1-800-952-5210
www.barbercosmo.ca.gov
Kinesiological Electromyographer
To file a complaint against a kinesiological electromyographer, you may contact the Physical Therapy Board of California at:
2005 Evergreen Street, Suite 2600
Sacramento, CA 95815
Telephone: 1-916-561-8215
www.ptbc.ca.gov
Medical Assistant
To file a complaint against a medical assistant, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Naturopathic Doctor
To file a complaint against a naturopathic doctor, you may contact the California Board of Naturopathic Medicine at:
Telephone: 1-916-928-4785
www.naturopathic.ca.gov
Osteopathic Physician
To file a complaint against an osteopathic physician, you may contact the Osteopathic Medical Board of California at:
Osteopathic Medical Board of California
1300 National Drive, Suite 150
Sacramento, CA 95834-1991
Telephone: 1-916-928-8390
www.ombc.ca.gov
Podiatrist/Foot Doctor
To file a complaint against a podiatrist/foot doctor, you may contact the Podiatric Medical Board of California at:
Podiatric Medical Board of California
Enforcement Program
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815-5401
Telephone: 1-916-263-2528
www.pmbc.ca.gov
Polysomnographic Trainees, Technicians, and Technologists
To file a complaint against a polysomnographic trainee, technician, or technologist, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Respiratory Care Practitioner
To file a complaint against a respiratory care practitioner, you may contact the Respiratory Care Board at:
Respiratory Care Board
3750 Rosin Court, Suite 100
Sacramento, CA 95834
Telephone: 1-866-375-0386
www.rcb.ca.gov
Ringside Physician
To file a complaint against a ringside physician, you may contact the California State Athletic Commission at:
California State Athletic Commission
2005 Evergreen Street, Suite 2010
Sacramento, CA 95815
Telephone: 1-916-263-2195
www.dca.ca.gov/csac
Surgeon
To file a complaint against a surgeon, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
T
Therapists
Electroneuromyographer
To file a complaint against an electroneuromyographer, you may contact the Physical Therapy Board of California at:
Physical Therapy Board of California
2005 Evergreen Street, Suite 2600
Sacramento, CA 95815
Telephone: 1-916-561-8215
www.ptbc.ca.gov
Occupational Therapist or Occupational Therapist Assistant
To file a complaint against an occupational therapist, you may contact the California Board of Occupational Therapy at:
Board of Occupational Therapy
1610 Arden Way, Suite 121
Sacramento, CA 95815
Telephone: 1-916-263-2294
www.bot.ca.gov
Physical Therapist or Physical Therapist Assistant
To file a complaint against a specific physical therapist or physical therapist assistant, you may contact the Physical Therapy Board of California at:
Physical Therapy Board of California
2005 Evergreen Street, Suite 2600
Sacramento, CA 95815
Telephone: 1-916-561-8215
www.ptbc.ca.gov
Speech-Language Pathologist
To file a complaint against a speech-language pathologist, you may contact the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board at:
Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board
1601 Response Road, Suite 260
Sacramento, CA 95815
Telephone: 1-916-287-7915
www.speechandhearing.ca.gov
V
Vision
Contact Lens Dispenser/ Spectacle Lens Dispenser
To file a complaint against a contact lens dispenser, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Ophthalmologist
To file a complaint against an ophthalmologist, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Optician/Dispensing Optician
To file a complaint against an optician, you may contact the Medical Board of California at:
Medical Board of California
Central Complaint Unit
2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Telephone: 1-916-263-2382
www.mbc.ca.gov
Optometrist, Optometry Office, or Corporation
To file a complaint against an optometrist, you may contact the California State Board of Optometry at:
California State Board of Optometry
2450 Del Paso Road, Suite 105
Sacramento, CA 95834
Telephone: 1-916-575-7170
Toll Free: 1-866-585-2666
www.optometry.ca.gov