Affordability
Latest Releases
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Hospital Policies
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Hospital Bill Complaint Program
The Hospital Bill Complaint Program investigates patient complaints about hospital financial assistance and debt collection policies, notices, and website requirements...
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Authorized Representative Form
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Issues Outside of our Authority (Non-Jurisdictional)
There are other departments that you may contact for concerns about the following: (To search for a specific term/keyword, Windows...
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Affordability
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Information Practices Act
Information Practices Act of 1977 Notice # The Information Practices Act of 1977 (California Civil Code section 1798.17) requires the...
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Should I File a Complaint?
The Hospital Bill Complaint Program does not have jurisdiction (authority) over general billing or fee disputes. If you are not...
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Frequently Asked Questions
Policies# How can I review a hospital’s financial assistance policies? A hospital’s discount payment and charity care policies can be...
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How to Submit by Mail
If you are unable to file a complaint online, or you need the patient complaint forms in a language other...
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Hospital Fair Billing Program
Hospital Bill Complaint Program investigates patient complaints and can assess administrative penalties against hospitals for violations of the Hospital Fair...