ARROWHEAD REGIONAL MEDICAL CENTER

1. Policy Statement

Supplier Diversity Policy Statement

ARMC is fully committed to providing equal opportunity to all qualified diverse suppliers to compete and participate in the sourcing and procurement process. We believe that creating an inclusive supply chain that values diverse owned and small businesses is not only good for the community, but also for our business.

2. Goals and Timetables

Please describe your hospital's short-term goals and timetables, but not quotas, for increasing procurement from women, minority, LGBT, and disabled veteran business enterprises

We are following county defined short term goals timetables.

Please describe your hospital's long-term goals and timetables, but not quotas, for increasing procurement from women, minority, LGBT, and disabled veteran business enterprises

We are following county defined long term goals and timetables.

3. Outreach and Communication

Please describe the methods in which the hospital encourages and seeks out both prime and subcontract suppliers from women, minority, LGBT, and disabled veteran business enterprises to become potential suppliers

As a county hospital organization, ARMC relies on our GPO Vizient for the majority of our contracting portfolio.

Please describe the methods in which the hospital encourages its employees involved in procurement to seek out women, minority, LGBT, and disabled veteran business enterprises to become potential suppliers

Procurement staff have been provided education on supplier diversity.

Please describe the methods in which the hospital conducts outreach and communication to women, minority, LGBT, and disabled veteran business enterprises

Our supplier diversity statement is found on our facility website and provides information on who to contact to become an approved vendor.

4. Support and Supplier Resolutions

Please describe the methods in which your hospital supports, partners with, or interacts with organizations and other entities in the procurement ecosystem that promote, certify, or contract with women, minority, LGBT, and disabled veteran business enterprises

City Agency (MWBE) NMSDC - National Minority Supplier Development Council Womens Business Enterprise Natl Council (WBENC) California Public Utilities. Comm. Clearinghouse US Pan Asian

Please describe the methods in which your hospital resolves any issues that may limit or impede an enterprise from becoming a supplier

Root Cause Analysis (RCA): Identify the underlying causes of procurement problems, such as delays or quality issues, to address them effectively rather than just symptoms. Supplier Performance Management: Regularly review supplier reliability, quality, and delivery timelines. Address issues through feedback, corrective action plans, or switching suppliers if necessary. Cross-Functional Communication: Facilitate regular meetings between procurement, clinical, and warehouse teams to quickly identify and resolve issues collaboratively. Process Standardization: Develop and enforce clear procurement procedures and checklists to minimize errors and inconsistencies. Training and Capacity Building: Provide ongoing training to procurement staff on best practices, compliance, and new systems. Contract Management: Ensure contracts clearly define expectations, service levels, and penalties to prevent disputes. Use of Technology: Implement e-procurement and inventory management systems to improve transparency, track orders, and detect issues early. Escalation Protocols: Establish clear escalation paths for unresolved procurement issues to ensure timely management attention. Regular Audits and Reviews: Conduct periodic audits to identify inefficiencies or compliance gaps and implement corrective actions.

5. Diversity Commission Recommendations and Planned Implementations

Please describe the past implementation of relevant recommendations made by the Hospital Supplier Diversity Commission

MRP go live

Please describe the planned implementation of relevant recommendations made by the Hospital Supplier Diversity Commission

Working alongside SB County policy on continuous improvement initiatives.

6. Procurement Process and Certification

Please describe your hospital's procurement process

We follow SB County procurement process.

Website Link(s)

http://www.arrowheadregional.org

Do you require suppliers to be certified?

Yes

Do you accept self-certification

No

7. Diverse Supplier Spending

Diverse Procurement Spending by Minority

For the reporting period, enter the dollar amounts procured by your hospital from those business enterprises that employ the majority of their workforce in California.

Diverse Procurement Spending by Other

For the reporting period, enter the dollar amounts procured by your hospital from those business enterprises that employ the majority of their workforce in California.

What is your hospital's total procurement (including diverse and non-diverse suppliers)?

$375,322,983

Procurement means the purchase or lease of supplies, services, equipment, and capital expenditures related to buildings and fixed equipment during the previous calendar year. Procurement does not include items such as employee salaries and wages, fixed asset depreciation, amortization, or taxes.

8. Supplier Point of Contact

Enter the contact information for the individual that business enterprises who are interested in contracting with your facility can reach out to.

Name: Alexander Ranjbari

Enter the contact information for the individual of the diverse business outreach liaison of your hospital.

Name: Ryandale Magistrado

Hospital Contacts for Diverse Business Enterprises are available upon request. Please send request via email to supplier.diversity@hcai.ca.gov

9. Third Party Procurement

Third Party Procurement

None.

Looking for Related Reports?

• Hospital Fair Billing Policies
• Hospital Profile