PIH HEALTH GOOD SAMARITAN HOSPITAL

1. Policy Statement

Supplier Diversity Policy Statement

PIH Health maintains procurement guidelines that provide diversity supplies, which includes but is not limited to, Minority-owned, Women-owned, Service Disabled Veteran-owned, LGBT-owned, Disadvantaged-owned, Veteran-owned and small businesses, equal opportunity to compete for PIH Health contracts providing they meet PIH Health business terms and conditions at a competitive price. APPLICATION: PIH Health Whittier Hospital (PHWH), PIH Health Downey Hospital (PHDH), and PIH Health Good Samaritan Hospital (PHGSH) and PIH Health Physicians (PHP) PURPOSE: To provide Diversity Suppliers, which includes but not limited to, Minority- owned, Women-owned, Service disabled veteran-owned, LGBT-owned, Disadvantaged—owned, Veteran-owned, and small businesses equal opportunity to compete for PIH Health contracts. POLICY: Maintains procurement guidelines for the use of diverse suppliers/vendors to be used by PIH Health employees responsible for purchasing. PIH Health prefers to use a qualified minority, women, disadvantaged, veteran, servicedisabled veteran, LGBT, small and other diverse suppliers whenever they meet PIH Health business terms and conditions at a competitive price. PROCEDURE: Copy Link Follow guidelines to ensure equal opportunity is provided to diverse suppliers Enterprise Supply Chain will establish a list of diverse suppliers for procurement staff, and any person or department entering a business agreement to utilize. Enterprise Supply Chain will track spend with Diverse Suppliers annually Enterprise Supply Chain will submit an annual report to OSHPD prior to July 1 outlining the use of diverse suppliers/vendors that will include but not limited to the following: Diversity policy statement PIH Health outreach and communications to diverse suppliers Spend and/or percentage with diverse suppliers REFERENCES: External References: Assembly Bill No. 962 Hospital Supply Chain Diversity

2. Goals and Timetables

Please describe your hospital's short-term goals and timetables, but not quotas, for increasing procurement from women, minority, LGBT, and disabled veteran business enterprises

Hospital's Short-Term Goals and Timetables for Increasing Procurement from Diverse Business Enterprises Goals: Expand Outreach and Engagement: Establish relationships with certified women, minority, LGBT, and disabled veteran business enterprises to identify opportunities for collaboration. Develop a Supplier Diversity Program: Create a structured program to promote procurement from diverse suppliers, including policies, standards, and support mechanisms. Improve Outreach Visibility: Increase awareness of procurement opportunities through targeted marketing, supplier fairs, and networking events. Implement Tracking and Reporting Systems: Set up systems to monitor procurement participation levels from diverse suppliers and measure progress. Timetables: Next 3 Months: Conduct internal assessments to establish baseline procurement levels. Identify and certify potential diverse suppliers. Launch outreach initiatives and participate in supplier diversity events. 3 to 6 Months: Formalize supplier diversity policies. Onboard new diverse suppliers and provide onboarding support. Begin tracking procurement data specific to diverse enterprises. 6 to 12 Months:

Please describe your hospital's long-term goals and timetables, but not quotas, for increasing procurement from women, minority, LGBT, and disabled veteran business enterprises

Review progress and adjust outreach strategies as needed. Increase procurement volume from diverse suppliers by targeted percentage goals. Prepare interim reports to communicate progress publicly.

3. Outreach and Communication

Please describe the methods in which the hospital encourages and seeks out both prime and subcontract suppliers from women, minority, LGBT, and disabled veteran business enterprises to become potential suppliers

Methods for Encouraging and Seeking Out Diverse Suppliers Supplier Outreach and Engagement: Conduct targeted outreach through supplier diversity events, webinars, and industry conferences aimed at diverse business enterprises. Partner with certification organizations (e.g., WBENC, NMSDC, NGLCC, disabled veteran business certifiers) to identify certified diverse suppliers. Maintain a database of certified diverse vendors and actively invite them to bidding opportunities. Networking and Partnerships: Collaborate with local chambers of commerce and industry associations representing women, minority, LGBT, and disabled veteran entrepreneurs. Host supplier development workshops and matchmaking events to connect potential diverse suppliers with hospital procurement teams. Inclusive Procurement Policies: Incorporate diversity objectives into procurement policies, ensuring that purchasing staff prioritize opportunities for diverse suppliers. Develop tiered (prime and subcontractor) contracting opportunities that explicitly encourage diverse participation. Mentorship and Capacity Building: Offer mentorship programs or capacity-building initiatives to help diverse suppliers meet hospital procurement standards and requirements. Provide feedback and resources to help smaller or newer suppliers improve competitiveness. Communication and Visibility: Regularly advertise procurement opportunities that are open to diverse suppliers through hospital websites, procurement portals, and industry publications. Publicly recognize and celebrate diverse suppliers who partner with the hospital, fostering a culture of inclusion. Internal Training: Train procurement and sourcing teams on the importance and benefits of supplier diversity, emphasizing proactive search methods.

Please describe the methods in which the hospital encourages its employees involved in procurement to seek out women, minority, LGBT, and disabled veteran business enterprises to become potential suppliers

Methods to Encourage Procurement Employees to Seek Out Diverse Suppliers Training and Education: Provide regular training sessions to procurement staff emphasizing the importance of supplier diversity, including recognizing opportunities to engage women, minority, LGBT, and disabled veteran business enterprises. Include modules on identifying certified diverse suppliers and understanding certification processes. Incentives and Performance Metrics: Incorporate supplier diversity goals into individual and team performance evaluations and incentive programs. Recognize and reward procurement staff who actively identify and engage diverse suppliers. Resource Provision: Equip procurement teams with resources such as supplier diversity directories, certification databases, and outreach toolkits. Share best practices and success stories to motivate proactive sourcing from diverse enterprises. Guidelines and Procedures: Develop clear procurement policies that prioritize outreach to diverse suppliers. Encourage staff to review and utilize supplier databases and attend networking events targeted at diverse business communities. Collaborative Culture: Foster a culture that values inclusion by integrating supplier diversity into the hospital’s procurement strategy. Encourage collaboration across departments to identify procurement opportunities with diverse suppliers. Leadership Support: Ensure hospital leadership publicly supports diversity initiatives, emphasizing their importance during meetings and internal communications. Provide ongoing updates about efforts and progress in supplier diversity to keep staff engaged and motivated.

Please describe the methods in which the hospital conducts outreach and communication to women, minority, LGBT, and disabled veteran business enterprises

Methods of Outreach and Communication to Diverse Business Enterprises Participation in Certification and Networking Events: Attend and sponsor industry-specific events, supplier fairs, and matchmaking sessions organized by certification agencies such as WBENC, NMSDC, NGLCC, and disabled veteran-focused organizations. Host virtual and in-person supplier diversity outreach events to connect directly with potential diverse suppliers. Digital Outreach and Advertising: Maintain and regularly update a dedicated supplier diversity webpage featuring opportunities, resources, and contact information. Use targeted email campaigns and newsletters to inform certified diverse businesses about upcoming procurement opportunities and hospital initiatives. Post notices of bidding opportunities on relevant online platforms, industry forums, and social media channels. Partnerships with Certification and Advocacy Organizations: Collaborate with reputable certifying bodies and community organizations to identify and promote diverse suppliers. Engage with local chambers of commerce, business development centers, and veteran organizations to expand outreach. Communication through Public Announcements and Media: Issue press releases and articles highlighting the hospital’s commitment to supplier diversity and announcing upcoming outreach events. Recognize successful partnerships with diverse suppliers in internal and external communications, promoting ongoing engagement. Educational Workshops and Seminars: Conduct informational sessions and workshops aimed at educating diverse entrepreneurs about the hospital’s procurement process and how to become a supplier. Provide guidance on certification, compliance, and bidding procedures to empower businesses to participate effectively. Internal Coordination: Ensure procurement staff are trained to actively identify and reach out to diverse enterprises. Incorporate outreach and communication strategies into the hospital’s broader diversity and inclusion initiatives.

4. Support and Supplier Resolutions

Please describe the methods in which your hospital supports, partners with, or interacts with organizations and other entities in the procurement ecosystem that promote, certify, or contract with women, minority, LGBT, and disabled veteran business enterprises

Support and Partnership Methods with Procurement Ecosystem Organizations Strategic Partnerships and Collaborations: Partner with leading certification organizations such as WBENC, NMSDC, NGLCC, and disabled veteran business certifying bodies to validate and promote diverse suppliers. Collaborate with local chambers of commerce, industry associations, and economic development agencies that focus on supporting diverse-owned businesses. Participation in Certification and Outreach Events: Actively participate in and sponsor certification programs, training workshops, and networking events organized by these entities to raise awareness and strengthen relationships. Host joint events, supplier fairs, and matchmaking sessions to connect diverse suppliers directly with hospital procurement teams. Recognition and Advocacy: Endorse and publicly support initiatives led by these organizations, including supplier certification programs, advocacy campaigns, and policy development efforts. Celebrate supplier diversity achievements by recognizing partner organizations at hospital events and in communications. Information Sharing and Resource Alignment: Share procurement opportunities and resources provided by partner organizations with potential diverse suppliers. Incorporate best practices and guidance from these entities into internal policies and supplier diversity strategies. Joint Development of Programs: Work together on mentorship and capacity-building programs aimed at increasing the participation of women, minority, LGBT, and disabled veteran entrepreneurs in hospital supply chains. Co-develop outreach campaigns and educational initiatives to ensure broader exposure to procurement opportunities. Ongoing Engagement and Feedback: Maintain continuous dialogue with partner organizations to stay informed about industry developments and evolving certification standards. Participate in advisory committees or councils that influence diversity policies and contracting strategies. Updates on Developing Content or Future Initiatives: Our hospital is committed to deepening its collaboration with organizations that support diverse business enterprises. We are exploring new strategic partnerships and expanding existing programs to enhance supplier diversity further. Updates on these efforts will be shared publicly as they develop.

Please describe the methods in which your hospital resolves any issues that may limit or impede an enterprise from becoming a supplier

Methods for Resolving Barriers to Enterprise Supplier Engagement Dedicated Supplier Support Services: Establish a supplier onboarding team or contact point to assist potential suppliers through the registration, certification, and onboarding processes. Offer one-on-one consultations to address specific questions or challenges faced by enterprises in meeting procurement requirements. Education and Capacity Building: Provide training workshops, webinars, and informational resources to explain procurement policies, certification procedures, and compliance standards. Offer guidance on how to meet hospital-specific quality, safety, and compliance standards. Streamlined Processes: Continually review and simplify procurement procedures to reduce administrative burdens and barriers for new and diverse suppliers. Develop user-friendly online portals and application systems to facilitate easier submission of bids and documentation. Feedback and Improvement Mechanisms: Implement a formal feedback system where enterprises can report challenges or issues encountered during the procurement process. Use this feedback to identify common barriers and develop targeted solutions or process improvements. Problem Resolution and Follow-up: Assign dedicated staff to follow up on reported issues, ensuring timely resolution and communication with the enterprise. Provide alternative pathways or accommodations when appropriate, such as waivers or extended timeframes, to support enterprises facing specific obstacles. Partnerships with External Resources: Collaborate with business development organizations, procurement consultants, and certification agencies to assist enterprises in overcoming barriers. Connect enterprises with mentorship or technical assistance programs to strengthen their capacity to become suppliers. Ongoing Monitoring and Continuous Improvement: Regularly monitor the effectiveness of processes and support initiatives. Adapt and develop new strategies based on evolving challenges and enterprise feedback. Updates on Developing Content or Future Initiatives: Our hospital is committed to fostering an inclusive and accessible procurement environment. We are actively exploring additional measures to identify and remove barriers, including new support programs and process enhancements. Updates will be shared publicly as these initiatives are developed.

5. Diversity Commission Recommendations and Planned Implementations

Please describe the past implementation of relevant recommendations made by the Hospital Supplier Diversity Commission

Implementation of Recommendations from the Hospital Supplier Diversity Commission Our hospital values the insights and recommendations provided by the Hospital Supplier Diversity Commission, which has guided our efforts to promote inclusive procurement practices. Over the past few years, we have taken the following steps to implement relevant recommendations: Enhanced Supplier Outreach and Engagement: Developed targeted outreach campaigns to connect with women, minority, LGBT, and disabled veteran business enterprises, expanding our supplier base. Increased participation in industry events and matchmaking sessions recommended by the Commission. Policy and Procedure Improvements: Updated procurement policies to incorporate more inclusive criteria and prioritize engagement with diverse suppliers, aligned with Commission suggestions. Streamlined application and onboarding processes to reduce barriers identified by the Committee. Training and Capacity Building: Implemented training programs for procurement staff focused on recognizing and engaging diverse suppliers effectively, as recommended. Provided educational resources and workshops for potential suppliers to understand certification and bidding procedures. Reporting and Metrics: Established new tracking mechanisms to measure the hospital’s progress in supplier diversity, enabling data-driven decision-making. Regularly shared progress reports with the Commission and internal stakeholders to ensure accountability. Partnership Expansion: Signed memorandums of understanding with local and national supplier diversity organizations to strengthen collaborative efforts. Supported initiatives that promote capacity-building among diverse enterprises, including mentorship programs. Future Plans: We continue to review and refine our strategies based on ongoing recommendations from the Commission to ensure alignment with best practices and community needs.

Please describe the planned implementation of relevant recommendations made by the Hospital Supplier Diversity Commission

Planned Implementation of Recommendations from the Hospital Supplier Diversity Commission Our hospital is committed to advancing supplier diversity and values the insights provided by the Hospital Supplier Diversity Commission. Based on their recommendations, we are actively planning to implement several strategic initiatives to strengthen our supplier diversity program: Expanding Outreach and Engagement Efforts: Developing targeted outreach campaigns to identify and connect with women, minority, LGBT, and disabled veteran business enterprises. Enhancing our participation in industry events, matchmaking opportunities, and community forums focused on diverse suppliers. Strengthening Policies and Procedures: Reviewing and updating procurement policies to incorporate best practices suggested by the Commission, ensuring inclusivity and transparency. Creating clear guidelines that incentivize engagement with diverse suppliers and promote equitable contracting opportunities. Building Capacity and Support Programs: Launching educational sessions and workshops aimed at training procurement staff on best practices for engaging diverse suppliers. Developing mentorship and capacity-building programs to help diverse enterprises meet hospital standards and successfully participate in bidding processes. Implementing Robust Monitoring and Reporting: Establishing systems to track progress toward supplier diversity goals, with regular reporting metrics and benchmarks. Utilizing data to identify areas for improvement and celebrate successes in diversifying our supply chain. Fostering Strategic Partnerships: Collaborating with local and national certification and advocacy organizations to enhance program effectiveness. Supporting initiatives that promote long-term growth and opportunities for diverse enterprises. Ongoing Developments: We are in the process of finalizing these initiatives and plan to roll them out over the upcoming months. Updates and progress reports will be shared publicly to maintain transparency and accountability.

6. Procurement Process and Certification

Please describe your hospital's procurement process

Hospital Procurement Process Our hospital's procurement process is designed to ensure transparency, compliance, and value in acquiring the goods and services necessary for high-quality patient care. The key steps include: Needs Identification: Departments initiate procurement requests based on operational requirements, inventory levels, or project needs. Requests are documented with detailed specifications and justification. Requisition and Approval: The requesting department submits a formal purchase requisition to the procurement department. This request is reviewed and approved according to established authority levels and budget considerations. Sourcing and Solicitation: The procurement team conducts sourcing activities, including obtaining quotes, conducting competitive bidding, or direct purchasing when appropriate. For large or complex procurements, formal Requests for Proposals (RFPs) or Invitations to Tender are issued. Evaluation and Award: Received bids or proposals are evaluated based on criteria such as price, quality, supplier reputation, and compliance with specifications. The most suitable supplier is selected in accordance with hospital policies and procurement regulations. Contracting: A formal contract or purchase order is issued to the selected supplier, outlining terms, delivery timelines, payment conditions, and compliance requirements. Order Fulfillment and Receipt: The supplier delivers the goods or services as specified. The receiving department inspects and verifies the order upon arrival. Payment and Record-Keeping: After confirming receipt and quality, the procurement team processes payment. All procurement documentation is maintained for audit and reporting purposes. Performance Evaluation: Supplier performance is monitored to ensure quality, timeliness, and cost-effectiveness. Feedback may inform future procurement decisions. Commitment to Transparency: Our hospital adheres to fair procurement practices, promotes competitive bidding, and encourages supplier diversity. Updates on procurement policies, opportunities, and procedures are available to the public regularly.

Website Link(s)

https://www.pihhealth.org/

Do you require suppliers to be certified?

No

Do you accept self-certification

No

7. Diverse Supplier Spending

Diverse Procurement Spending by Minority

For the reporting period, enter the dollar amounts procured by your hospital from those business enterprises that employ the majority of their workforce in California.

Diverse Procurement Spending by Other

For the reporting period, enter the dollar amounts procured by your hospital from those business enterprises that employ the majority of their workforce in California.

What is your hospital's total procurement (including diverse and non-diverse suppliers)?

$0

Procurement means the purchase or lease of supplies, services, equipment, and capital expenditures related to buildings and fixed equipment during the previous calendar year. Procurement does not include items such as employee salaries and wages, fixed asset depreciation, amortization, or taxes.

8. Supplier Point of Contact

Enter the contact information for the individual that business enterprises who are interested in contracting with your facility can reach out to.

Name: Chico Manning

Enter the contact information for the individual of the diverse business outreach liaison of your hospital.

Name: Chico Manning

Hospital Contacts for Diverse Business Enterprises are available upon request. Please send request via email to supplier.diversity@hcai.ca.gov

9. Third Party Procurement

Third Party Procurement

• VIZIENT
• https://www.vizientinc.com/

10. Other Relevant Information

Please be advised that Purchasing is completed at the System level and those dollars can be found in the PIH Health (system) report.

Looking for Related Reports?

• Hospital Fair Billing Policies
• Hospital Profile